Privacy Policy

1Introduction

Gutter Cleaning Buffalo, NY (“the Company”, “we”, “our”, or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request services, or communicate with us, including via phone, SMS (text messaging), and email.

By using our services or providing your information, you agree to the terms of this Privacy Policy.

2Information We Collect

A. Personal Information

We may collect the following information:

• Full name
• Phone number
• Email address
• Service address
• Billing information
• Details about your home and requested services (e.g., roofline height, gutter type and material, number of stories, installation or repair needs)
• Any information you provide through forms, calls, or messages

B. Automatically Collected Information

When you visit our website, we may collect:

• IP address
• Browser and device information
• Pages visited and time spent
• Referring website
• Cookies and tracking technologies

C. Communication Data

We may collect and store communications when you contact us via:

• Phone calls
• Text messages (SMS/MMS)
• Email
• Website forms

This may include appointment details, service notes, and customer support interactions.

3How We Use Your Information

We use your information to:

• Schedule, manage, and complete gutter cleaning, repair, and installation services
• Communicate with you regarding appointments and updates
• Process payments and invoices
• Provide customer support
• Improve our services and customer experience
• Send promotions, offers, and service updates (if opted in)
• Maintain internal records and operations
• Comply with legal obligations

4SMS / Text Messaging Terms

By providing your phone number and opting in, you consent to receive SMS (text) messages from Gutter Cleaning Buffalo, including:

• Appointment confirmations and reminders
• Service updates and notifications
• Customer service communications
• Promotional and marketing messages

Messaging Details

• Message frequency varies
• Message and data rates may apply
• Consent is not a condition of purchase

Important Notice: We do not sell, rent, or share your phone number or SMS opt-in data with third parties for their marketing purposes.

5How We Share Information

We may share your information with:

• Payment processors
• Scheduling and CRM platforms
• Service providers who assist in business operations
• Marketing and analytics providers

All third parties are required to protect your information.

We do NOT:

• Sell your personal information
• Share your personal data for third-party marketing

6Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Improve website performance
• Understand user behavior
• Support advertising and remarketing campaigns

You can control cookie preferences through your browser settings.

7Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security.

8Data Retention

We retain your information only as long as necessary to:

• Provide services
• Maintain business records
• Comply with legal obligations
• Resolve disputes

9Your Privacy Rights

Depending on your location, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your data
• Withdraw consent to marketing calls, texts, or email at any time
• Ask us not to sell or share your personal information (we do not sell it in any case)
• Be free from discrimination for exercising any of these rights

To exercise any of these, write to us using the details below. We may need to confirm your identity before we act, and we will respond within the time your state's law allows.